This website is operated by Eden Glory Company. Throughout the site, the terms “we”, “us” and “our” refer to Eden Glory Company. Eden Glory Company offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

1. Who are we?

This Privacy Notice applies to information that we collect from you. The personal information we collect is for the purposes of applicable data protection laws, we are the data controller of your personal information.

2. What information is covered by this Privacy Notice?

This Privacy Notice covers all personal information processed by us which means information that (either in isolation or in combination with other information) enables you to be identified directly or indirectly.

3. What information do we collect from you?

We may collect information about you from the following sources:

3.1 Information we receive from you

We may collect personal information (such as your name, postal and email address, telephone number, title, payment information and other information) that you provide to us when you:

• visit our website and/or purchase products through our website; an

• correspond with us.

• We will not disclose personal information we collect from you to third parties without your permission except to the extent necessary:

  • to fulfil your requests for services;

  • to protect ourselves from liability; or

  • to respond to legal process or comply with law, or because of a merger, acquisition, or liquidation of the company.

4. How do we use your personal information?

4.1  To process your payments and protect you against fraudulent transactions.

We process your personal information including your card details to fulfil your purchase orders for our products, services and/or gift cards. We also process this information to keep your payment details safe and protect you against fraudulent transactions.

It is in our legitimate interests to process financial information to keep payments secure and necessary for the performance of our contract with you.

4.2 To provide you with products and services that you have purchased from us.

We may need to use your name and contact details to perform our obligations under a contract with you (e.g. where you have purchased a product or service from us, like a hand cream or a facial treatment). It is necessary for us to process your information in this way for us to perform our statutory and/or contractual obligations to you.

 4.3 To detect fraudulent or suspicious transactions.

We process the details of your device when you shop on our website to enable us to detect any fraudulent transactions or suspicious purchasing activity. It is in our legitimate interests to process personal information in this way.

4.4 To understand and analyse our sales, and your needs and preferences.

We may use your information such as your geographical location to help us conduct focused market research based on trends and common factors so that we develop, enhance, market and provide products and services to meet your individual needs. It is in our legitimate interests to process personal information to develop, enhance, market and provide products and services to you.

4.5 To process exchanges or returns.

We process your personal information to perform our obligations under our contract with you. It is necessary for us to process your personal information to fulfil our statutory and/or contractual obligations to you.

4.6 To respond to requests or complaints.

We will need to process your name and contact details to respond to requests or complaints. It is necessary for us to process your personal information to fulfil our statutory and/or contractual obligations to you.

5. Do we use your personal information for direct marketing? 

We will only use your information with your consent when we send you marketing materials by email depending on your marketing preferences. You can opt out at any time by contacting us as described below. When we send you communications by email or other electronic means, we'll always give you the option to unsubscribe in the message itself.

6. With which third parties do we share your personal information?

 Your personal information is intended for us but may be shared with third parties in certain circumstances:

• Our service providers – we use other companies, agents or contractors to perform services on our behalf or to assist us with the provision of our products to you.

We may share personal information with the following categories of service provider:

• infrastructure and IT service providers, including for email archiving, mailing, billing and cloud-based services;

• marketing, advertising and communications agencies;

• delivery services; or

• other parties to whom we are authorised or required by law to disclose information.

While providing such services, these service providers may have access to your personal information. However, we will only provide our service providers with personal information which is necessary for them to perform their services, and we require them not to use your information for any other purpose. We will use our best efforts to ensure that all our service providers keep your personal information secure.

Third parties permitted by law: In certain circumstances, we may be required to disclose or share your personal information to comply with a legal or regulatory obligation (for example, we may be required to disclose personal information to the police, regulators, government agencies or to judicial or administrative authorities). 

We may also disclose your personal information to third parties where disclosure is both legally permissible and necessary to protect or defend our rights, matters of the law and national security to enforce our contracts or protect your rights or those of the public.

We will not sell your personal information to third parties. Please note our website may, from time to time, contain links to and from the websites of our partners or affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we have no control over how they may use your personal information. You should check the privacy policies of third party websites before you submit any personal information to them.

7. Where do we transfer your personal information?

 We will take all steps that are reasonably necessary to ensure that your personal information is treated securely and in accordance with this Privacy Notice as well as applicable data protection laws, including, where we transfer personal information from the EEA, by entering EU standard contractual clauses (or equivalent measures) with parties outside the EEA (where relevant).

8. What are your rights?

You have the following rights available to you in respect of the personal information we hold about you:

• Access – You have the right to request a copy of the personal information we are processing about you. For your own privacy and security, at our discretion we may require you to prove your identity before providing the requested information.

• Rectification – You have the right to have incomplete or inaccurate personal information that we process about you rectified.

• Deletion – You have the right to request that we delete personal information that we process about you, except we are not obliged to do so if we need to retain such data to comply with a legal obligation or to establish, exercise or defend legal claims.

• Restriction – You have the right to restrict our processing of your personal information where you believe such data to be inaccurate; our processing is unlawful; or that we no longer need to process such data for a purpose unless we are not able to delete the data due to a legal or other obligation or because you do not wish for us to delete it.

• Portability – You have the right to obtain personal information we hold about you, in a structured, electronic format, and to transmit such data to another data controller, where this is (a) personal information which you have provided to us, and (b) if we are processing that data based on your consent or to perform a contract with you.

• Objection – Where the legal justification for our processing of your personal information is our legitimate interest, including the profiling we undertake to send you personalised offers, product recommendations and similar content, you have the right to object to such processing on grounds relating to your situation. We will abide by your request unless we have compelling legitimate grounds for the processing which override your interests and rights, or if we need to continue to process the data for the establishment, exercise or defence of a legal claim.

• Withdrawing Consent – If you have consented to our processing of your personal information, you have the right to withdraw your consent at any time, free of charge. This includes cases where you wish to opt out from marketing messages that you receive from us.

You can make a request to exercise any of these rights in relation to your personal information by sending the request to hello@edenglorycompany.com 

We will generally provide you with access to your personal information if practicable and will take reasonable steps to amend any of your personal information which is inaccurate or out of date.

Please note that where you have withdrawn your consent to our collection, use and disclosure of your personal information at any time (subject to contractual and legal restrictions and reasonable notice), we may be unable to provide you the products or services you have requested or contact you in the future.

You also have the right to lodge a complaint with the local data protection authority if you believe that we have not complied with applicable data protection laws. Please click here for a list of local data protection authorities in EEA countries.

9. How do we protect your personal information?

We do several things to keep our data secure, which are considered best practice in the IT security industry. Such measures include, for example, limiting access to personal information only to authorised service providers who need to know such information for the purposes described in this Privacy Notice, as well as other administrative, technical and physical safeguards, including firewalls and encryption measures.

While we endeavour to protect our systems, website, operations and information against unauthorised access, use, modification and disclosure, due to the inherent nature of the Internet as an open global communications vehicle and other risk factors, we cannot guarantee that any information, during transmission or while stored on our systems, will be safe from intrusion by others, such as hackers.

 We takes reasonable steps to:

a) make sure that the personal information we collect, use and disclose is accurate, complete and up-to-date;

b) protect the personal information that we hold from misuse and loss and from unauthorised access, modification or disclosure; and

c) where permitted by law, destroy or permanently anonymise personal information that is no longer needed for purposes for which it was collected.

Our credit card transactions are fulfilled by an authorised banking institution. When collecting credit card information for online purchases. We offer secured server transactions that encrypt your information in transit to help prevent others from accessing it. Personal information is stored on servers that are protected by appropriate safeguards, and will be accessible by authorised employees and agents who require access relating to their responsibilities. Your credit card details are encrypted and then removed from our system once your order has been dispatched.

We don't usually collect unsolicited personal information. In the event we receive unsolicited personal information, we'll determine if it would have been permissible to collect that personal information if it had been solicited. If we determine that collection would not have been permissible, to the extent permitted by law, we'll destroy or anonymise that personal information as soon as practicable.

11. How long do we keep your personal information?

We will only retain your personal information for as long as necessary for the purpose for which that data was collected and to the extent permitted by applicable laws. When we no longer need to use personal information, we will remove it from our systems and records and/or take steps to anonymise it so that you can no longer be identified from it.

12. How do we deal with children's privacy?

We will never knowingly collect personal information from individuals under the age of sixteen (16) years without first obtaining verifiable parental consent. If you are under the age of 16 you should not provide information to us. If we become aware that a person under 16 has provided personal information to us without verifiable parental consent, we will remove such personal information from our files.

13. How can you contact us?

If there are any questions or concerns regarding this Privacy Notice, please contact us at hello@edenglorycompany.com 

14. Which version of this Privacy Notice applies?

This Privacy Notice is written in English and may be translated into other languages. In the event of any inconsistency between the English version and the translated version of this notice, the English version shall prevail.

We reserve the right to change our Privacy Notice from time to time. To obtain a copy of the latest version at any time, visit our website at www.edenglorycompany.com or contact us by email: hello@edenglorycompany.com. If we decide to change our Privacy Notice we post an alert on the home page of our global website.

27th February 2023